by James Pryor, USA Membership Services Manager
American made outdoor products are not always easy to find, so I felt compelled to share my experience with an American-made product that is backed by one of the best warranties and customer service organizations in the industry. No, I’m not a company rep. or pro-staffer. I’m simply a happy customer.
The company is Dillon Precision Products, and they produce some of the finest progressive reloading presses in the world. I have owned two Dillon presses for more than 25 years. During that time, I have reloaded tens of thousands of rounds on each of them. On the rare occasions when I did have an issue, my phone call to the customer service department was answered quickly, and the person on the other end was extremely knowable about not only on the product in question but reloading in general. In each and every case, they made helpful suggestions and helped me troubleshoot the issue.
On the even rarer occasions when a replacement part was required, they shipped it out immediately and at no cost to me. When these guys say they have a lifetime “no BS warranty,” they truly mean it. For those who reload or have an interest in reloading, I would encourage you to check out Dillon Precision at www.dillonprecision.com.